Shipping and Returns Policy
Covid-19 Shipping: There are huge problems in the shipping networks that can cause substantial delays. We will not give refunds on items tied up in the shipping process. The items must be returned to us to receive credit. If you have received your tracking number you know as much as we do at this point.
NO TAGS! NO CREDIT!
Free Shipping on Orders over $99!
- Nowell's ships in the United States (excluding Alaska and Hawaii) by UPS Ground and UPS 2nd Day Air or USPS Priority and USPS First Class. We reserve the right to override your choice of shipping service because we drop ship from manufacturers with set shipping resources.
- You must choose the Free Shipping option at check out to take advantage of the Free Shipping perk.
- If you need the items by a certain date please note in the comment box so we can alert you to any problems.
- On any expedited shipping we cannot guarantee the date of arrival date due to some packages are drop shipped from locations other than our warehouse. If we ship 2nd Day Air that does not mean you will get the order in 2 days, it means you will get it in 2 days once the package is shipped. Normally a package will take between 2 and 10 days to reach a customer. If a package does not reach you in 10 days from purchase date please alert us by filling out the form at the bottom of this page and we will initiate a lost package inquiry.
- USPS tracking information can be misleading so don't be concerned unless the package is taking over 5 working days to reach you once you receive the tracking number.
PLEASE NOTE: USPS PRIORITY MAIL IS NOT EXPEDITED SHIPPING. Berle, Ballin, Bills Khakis, Gitman and Royal Highnies are dropped shipped from their warehouses so what ever shipping they use will override any shipping you may choose at checkout. If your order qualifies for Free Shipping do not choose USPS click the Free Shipping box.
We want you to be 100% satisfied. If you are not fully satisfied with your purchase you may return it within 60 days. During Christmas season we will accept returns past the 60 day limit as long as they are returned bu January 31.
- Nowells has a 60 day return policy for merchandise purchased from Nowells Clothiers that has not been worn, altered, monogrammed, damaged, laundered, and is with original packaging.
- Please note that if we hem pants to your specifications these pants will not be returnable.
- Your refund will be for the full purchase price of the item unless otherwise noted.
- Orders cannot be canceled but you may return unwanted orders to the address below for a refund of the items on the order.
- Returns are at the Buyers exspense
Please Return To:
1632 North Market Dr
Raleigh, NC 27609
- Please try to enclose the packing slip or a copy of email receipt so that we may correctly identify the sale and purchase price. If you did not save the email receipt we can identify the sales invoice by the name of the purchaser.
- Put the return in a box with your name or invoice number
- The refund is made on the bank card used for the purchase.
- Returns may take up to 10 days to process.
- Replacements and exchanges are not supported; you can return the original order for a refund and create a new order for the replacement.
- Any items purchased at 50% Off of original price or more are a FINAL SALE and cannot be returned.